| 授業名 | Knowledge Management |
|---|---|
| Course Title | Knowledge Management |
| 担当教員 Instructor Name | Kuok Kei Law |
| コード Couse Code | NUC449_N25B |
| 授業形態 Class Type | 講義 Regular course |
| 授業形式 Class Format | On Campus |
| 単位 Credits | 2 |
| 言語 Language | EN |
| 科目区分 Course Category | 専門教育科目 / Specialized Subject |
| 学位 Degree | BBA |
| 開講情報 Terms / Location | 2025 UG Nisshin Term4 |
授業の概要 Course Overview
Misson Statementとの関係性 / Connection to our Mission Statement
This course aims to provide participants with a critical understanding of contemporary knowledge- and innovation-driven enterprises, fostering a "frontier spirit" that empowers them to proactively enhance both the knowledge foundation and innovation capacity of businesses and society as a whole.
授業の目的（意義） / Importance of this course
Participation in this course will ignite participants' interest and focus on knowledge management (KM) initiatives within business organizations. Participations will delve into knowledge acquisition and creation, alongside its internal dissemination. They will assess the role of information technology (IT) in KM, evaluating whether it serves as a beneficial tool or an undue fixation. Moreover, participants will explore knowledge retention and protection strategies, examining how organizations can safeguard and harness the value of their critical knowledge assets over time.
到達目標 / Achievement Goal
By enrolling in this course, participants will gain the ability to:
1. Articulate and elucidate the fundamental elements of effective KM programs.
2. Analyze the role of technology in KM.
3. Propose strategies to retain and safeguard organizational knowledge.
1. Articulate and elucidate the fundamental elements of effective KM programs.
2. Analyze the role of technology in KM.
3. Propose strategies to retain and safeguard organizational knowledge.
本授業の該当ラーニングゴール Learning Goals
*本学の教育ミッションを具現化する形で設定されています。
LG1 Critical Thinking
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
LG6 Managerial Perspectives (BBA)
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
LG6 Managerial Perspectives (BBA)
受講後得られる具体的スキルや知識 Learning Outcomes
1. Design of knowledge management systems - an integration of technological and human aspects.
2. Motivators and obstacles of knowledge sharing.
3. Knowledge protection regimes.
2. Motivators and obstacles of knowledge sharing.
3. Knowledge protection regimes.
SDGsとの関連性 Relevance to Sustainable Development Goals
Goal 9 産業と技術革新の基盤をつくろう（Industry, Innovation and Infrastructure）
教育手法 Teaching Method
| 教育手法 Teaching Method | % of Course Time | |
|---|---|---|
| インプット型 Traditional | 10 % | |
| 参加者中心型 Participant-Centered Learning | ケースメソッド Case Method | 90 % |
| フィールドメソッド Field Method | 0 % | 合計 Total | 100 % |
事前学修と事後学修の内容、レポート、課題に対するフィードバック方法 Pre- and Post-Course Learning, Report, Feedback methods
Participants are advised to allocate a minimum of 3 hours for preparation per case.
A laptop computer is necessary for completing an in-class case exam on the final day of the course. Individual feedback on the case exam performance will be provided through an electronic feedback form.
A laptop computer is necessary for completing an in-class case exam on the final day of the course. Individual feedback on the case exam performance will be provided through an electronic feedback form.
授業スケジュール Course Schedule
第1日（Day1）
Small group discussion and class discussionTheme: KM initatives
Main contents:
In the first class of the Knowledge Management course, students will analyze the Coinmen Consultants LLP: Adopting a Technology-Based Learning Culture case to introduce the core concept of KM. The discussion will focus on understanding the need for KM systems in organizations, the potential benefits such as improved efficiency and competitive advantage, and the risks, including over-reliance on technology and loss of personalized service. Students will explore strategies for implementing KM while preserving a learning culture, balancing personalization and codification approaches, and evaluating how technology can enhance knowledge sharing without compromising organizational values. This class will provide a foundational understanding of why KM is critical for modern organizations and how it can drive growth and innovation.
●使用するケース
Coinmen Consultants LLP: Adopting a Technology-Based Learning Culture (Content ID: W17116 / Publisher: IVEY)第2日（Day2）
Small group discussion and class discussionTheme: Communities of practice
Main contents:
In the second class, students will analyze the Knowledge Management at Siemens Spain case to explore the concept of communities of practice (CoPs) and their role in KM. The discussion will focus on how CoPs facilitate knowledge sharing across organizational boundaries, enhance collaboration, and contribute to innovation and performance improvement. Students will examine Siemens Spain’s approach to creating and managing CoPs, including the challenges and strategic decisions around open versus closed communities. This class will highlight how CoPs can align with business strategy, improve knowledge flow, and strengthen organizational capabilities while addressing the potential trade-offs and risks associated with different management approaches.
●使用するケース
Knowledge Management at Siemens Spain (Product ID: IES135 / Publisher: IESE)第3日（Day3）
Small group discussion and class discussionTheme: Document management
Main contents:
In the third class, students will analyze the We Gave Them a Tool, but Hardly Anyone’s Using It! case to critically evaluate whether KM is merely document management and whether KM systems are equivalent to information or document management systems. The discussion will explore the distinction between KM and traditional document management, focusing on how KM systems support organizational learning, knowledge sharing, and strategic alignment. Students will also investigate the challenges TPA faced in implementing its KM system and reflect on best practices for fostering effective knowledge sharing within organizations. This class will emphasize the importance of both technology and human factors in creating a successful KM strategy.
●使用するケース
We Gave Them a Tool, but Hardly Anyone's Using It! Untangling the Knowledge Management Dilemma at TPA (Content ID: HEC037 / Publisher: IJCSM)第4日（Day4）
Small group discussion and class discussionTheme: Enterprise social networks
Main contents:
In the fourth class, students will analyze the Knowledge Sharing at REMA 1000 case, focusing on enterprise social networks (ESNs) as a tool for managing organizational knowledge and promoting knowledge sharing. This session will continue the discussion on the relationship between information management and KM while delving deeper into the challenges and opportunities of implementing ESNs. Students will evaluate the benefits and potential pitfalls of using ESNs for knowledge dissemination and collaboration in decentralized organizations. The discussion will highlight implementation issues, such as fostering engagement, overcoming information overload, and maintaining trust and psychological safety, as well as strategies to maximize the value of social technologies for organizational learning and performance improvement.
●使用するケース
Knowledge Sharing at REMA 1000 (A) (Product ID: 9-118-007 / Publisher: HBS)Knowledge Sharing at REMA 1000 (B) (Product ID: 9-118-072 / Publisher: HBS)
第5日（Day5）
Small group discussion and class discussionTheme: Managing tacit knowledge
Main contents:
In the fifth class, students will analyze the Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL) case, focusing on the concept and significance of tacit knowledge and the challenges associated with managing it. The discussion will delve into the difficulties of capturing and transferring deep, experience-based knowledge that resides in individuals, particularly in a highly technical and innovation-driven organization like NASA. Students will explore the risks of knowledge loss due to retirements, the complexities of balancing technology-driven solutions with softer modes of knowledge transfer, such as mentoring and storytelling, and the strategies for retaining critical organizational knowledge. This class will emphasize the importance of preserving institutional memory while considering the trade-offs between expediency and long-term learning.
●使用するケース
Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL) (Product ID: 9-603-062 / Publisher: HBS)第6日（Day6）
Small group discussion and class discussionTheme: Knowledge protection
Main contents:
In the sixth class of the Knowledge Management course, students will analyze the LEGO Group: Publish or Protect? case, focusing on knowledge protection in organizations. The discussion will explore how companies safeguard their proprietary knowledge through patents, trade secrets, and defensive publication, weighing the trade-offs between openness and secrecy. Students will examine LEGO’s strategic dilemma in protecting its process innovations while minimizing knowledge spillovers to competitors. The case will highlight key managerial considerations in balancing intellectual property protection with knowledge sharing, ensuring long-term competitive advantage, and fostering innovation while mitigating the risks of knowledge leakage.
●使用するケース
The LEGO Group: Publish or Protect? (Product ID: 9-613-079 / Publisher: HBS)第7日（Day7）
Case exam●使用するケース
Xerox: Building, Sustaining and Monetizing Knowledge Management (Product ID: INS754 / Publisher: INSEAD)成績評価方法 Evaluation Criteria
*成績は下記該当項目を基に決定されます。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
| 講師用内規準拠 Method of Assessment | Weights |
|---|---|
| コールドコール Cold Call | 0 % |
| 授業内での挙手発言 Class Contribution | 70 % |
| クラス貢献度合計 Class Contribution Total | 70 % |
| 予習レポート Preparation Report | 0 % |
| 小テスト Quizzes / Tests | 0 % |
| シミュレーション成績 Simulation | 0 % |
| ケース試験 Case Exam | 30 % |
| 最終レポート Final Report | 0 % |
| 期末試験 Final Exam | 0 % |
| 参加者による相互評価 Peer Assessment | 0 % |
| 合計 Total | 100 % |
評価の留意事項 Notes on Evaluation Criteria
Preparation before class and active participation in both small group discussion and open class discussion are expected.教科書 Textbook
- Nil「Nil」Nil（Nil）
参考文献・資料 Additional Readings and Resource
Additional readings and videos will be distributed in class.
授業調査に対するコメント Comment on Course Evaluation
Two out of the assigned cases have been replaced with more practical perspectives.
担当教員のプロフィール About the Instructor
Kuok Kei (Eddie) Law is a Professor of Management at NUCB Business School. He earned his PhD from City University of Hong Kong. His primary research interests focus on knowledge management and human resource management. His work has been published in leading international journals, including European Management Journal, Human Resource Management Review, Journal of Knowledge Management, and Work, Employment & Society. Eddie’s research received Best Paper and Research Awards in 2013 and 2016, respectively. At NUCB, he has been honored with Teaching Awards for four consecutive academic years (2020/21–2023/24) and a Research Award for the 2020/21 and 2024/25 academic years.
（実務経験 Work experience）
Prior to joining NUCB, Eddie worked at the Open University of Hong Kong, where he began his academic career and progressed rapidly from Assistant Lecturer to Lecturer, and eventually to Assistant Professor over his nine-year tenure. He has extensive experience teaching business management courses at both undergraduate and postgraduate levels, as well as supervising research projects and dissertations.
Refereed Articles
- (2024) ‘I am a Scaffolder’: Constructing Safety Knowledge and Machismo in ‘Dirty Work’. Work, Employment and Society
- (2024) Integrating the adapted UTAUT model with moral obligation, trust and perceived risk to predict ChatGPT adoption for assessment support: A survey with students. Computers and Education: Artificial Intelligence 6 2666-920X
- (2023) What Is Next? The Longer-Term Managerial Challenges following COVID-19. Sustainability 15(18):
- (2023) The effect of short-term performance fluctuations on long-term performance: evidence from the English Premier League. Team Performance Management 29(1/2): 1352-7592
- (2022) Application of learning organization 2.0: a case study of Ricoh Ena Forest Japan. The Learning Organization
Refereed Proceedings
- (2017). Knowledge appropriation, justice climate and performance management - A theoretical framework. Proceedings of the British Academy of Management 2017 Conference .British Academy of Management 2017 Conference. 1. 3. University of Warwick
- (2016). Tacit knowledge management of firefighters: An exploratory study on the fire service department in Hong Kong. Proceedings of the 8th International Conference on Innovation and Knowledge Management in Asia Pacific .The 8th International Conference on Innovation and Knowledge Management in Asia Pacific. 1. 3. Ariston Hotel, Kobe
- (2016). Exploring employees' communication behaviors in knowledge sharing: A hierarchal perspective. Proceedings of the 81st Annual Conference of the Association for Business Communication .The 81st Annual Conference of the Association for Business Communication. 1. 3. Albuquerque, New Mexico