| 授業名 | Knowledge Management |
|---|---|
| Course Title | Knowledge Management |
| 担当教員 Instructor Name | Kuok Kei Law |
| コード Couse Code | NUC420_N24A |
| 授業形態 Class Type | 講義 Regular course |
| 授業形式 Class Format | On Campus |
| 単位 Credits | 2 |
| 言語 Language | EN |
| 科目区分 Course Category | 専門教育科目 / Specialized Subject |
| 学位 Degree | BBA |
| 開講情報 Terms / Location | 2024 UG Nisshin Term2 |
授業の概要 Course Overview
Misson Statementとの関係性 / Connection to our Mission Statement
This course aims to provide participants with a critical understanding of contemporary knowledge- and innovation-driven enterprises, fostering a "frontier spirit" that empowers them to proactively enhance both the knowledge foundation and innovation capacity of businesses and society as a whole.
授業の目的（意義） / Importance of this course
Participation in this course will ignite participants' interest and focus on knowledge management (KM) initiatives within business organizations. Participations will delve into knowledge acquisition and creation, alongside its internal dissemination. They will assess the role of information technology (IT) in KM, evaluating whether it serves as a beneficial tool or an undue fixation. Moreover, participants will explore knowledge retention and protection strategies, examining how organizations can safeguard and harness the value of their critical knowledge assets over time.
到達目標 / Achievement Goal
By enrolling in this course, participants will gain the ability to:
1. Articulate and elucidate the fundamental elements of effective KM programs.
2. Analyze the role of IT in KM with a discerning eye.
3. Propose strategies to strike a harmonious equilibrium between knowledge sharing and safeguarding.
1. Articulate and elucidate the fundamental elements of effective KM programs.
2. Analyze the role of IT in KM with a discerning eye.
3. Propose strategies to strike a harmonious equilibrium between knowledge sharing and safeguarding.
本授業の該当ラーニングゴール Learning Goals
*本学の教育ミッションを具現化する形で設定されています。
LG1 Critical Thinking
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
LG6 Managerial Perspectives (BBA)
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
LG6 Managerial Perspectives (BBA)
受講後得られる具体的スキルや知識 Learning Outcomes
1. Design of knowledge management systems - an integration of IT and human aspects.
2. Motivators and obstacles of knowledge sharing.
3. Knowledge protection regimes.
2. Motivators and obstacles of knowledge sharing.
3. Knowledge protection regimes.
SDGsとの関連性 Relevance to Sustainable Development Goals
Goal 9 産業と技術革新の基盤をつくろう（Industry, Innovation and Infrastructure）
教育手法 Teaching Method
| 教育手法 Teaching Method | % of Course Time | |
|---|---|---|
| インプット型 Traditional | 10 % | |
| 参加者中心型 Participant-Centered Learning | ケースメソッド Case Method | 90 % |
| フィールドメソッド Field Method | 0 % | 合計 Total | 100 % |
事前学修と事後学修の内容、レポート、課題に対するフィードバック方法 Pre- and Post-Course Learning, Report, Feedback methods
Participants are advised to allocate a minimum of 3 hours for preparation per case. The seven assigned cases collectively contain approximately 67 pages of main content.
A laptop computer is necessary for the electronic distribution of handouts during class sessions.
Participants will be required to complete a case exam on the final day of the course. Individual feedback on the case exam performance will be provided through an electronic feedback form.
A laptop computer is necessary for the electronic distribution of handouts during class sessions.
Participants will be required to complete a case exam on the final day of the course. Individual feedback on the case exam performance will be provided through an electronic feedback form.
授業スケジュール Course Schedule
第1日（Day1）
Theme: Acquiring new knowledgeMain contents: The process of knowledge scouting; how multinational firms access external knowledge globally; potential synergies between two intra-organizational domains.
●使用するケース
BT Group: Managing Global Open Innovation (Content ID: IN1476 / Publisher: INSEAD)第2日（Day2）
Theme: Horizontal sharing of knowledgeMain contents: Knowledge sharing in a virtual community; benefits and costs of enterprise social networks; motivation to seek and share knowledge
●使用するケース
Knowledge Sharing at REMA 1000 (Content ID: 9-118-007 / Publisher: HBS)第3日（Day3）
Theme: Inter-generational transfer of knowledgeMain contents: Transfer of experience-based knowledge among projects; generational differences; allocation of scarce resources (e.g., time and money) to KM initiatives
●使用するケース
Transferring Knowledge Between Projects at NASA JPL (Content ID: 9-917-404 / Publisher: HBS)第4日（Day4）
Theme: Knowledge protectionMain contents: Paths of knowledge spillovers; knowledge protection regimes; KM and appropriability
●使用するケース
The LEGO Group: Publish or Protect? (Content ID: 9-613-079 / Publisher: HBS)第5日（Day5）
Theme: Building and sustaining KMMain contents: Defining the right recipe for successful KM implementation; aligning KM strategy with business strategy; communities of practice
●使用するケース
Xerox: Building, Sustaining and Monetizing Knowledge Management (Content ID: INS754 / Publisher: INSEAD)第6日（Day6）
Theme: Adopting analytics for KMMain contents: Pros and cons of adopting machine learning and analytics; risks and rewards of partnering with an established firm versus an unproven startup
●使用するケース
Evaluating the Cognitive Analytics Frontier (Content ID: KE1046 / Publisher: Kellogg)第7日（Day7）
Case exam●使用するケース
Coinmen Consultants LLP: Adopting a Technology-Based Learning Culture (Content ID: W17116 / Publisher: IVEY)成績評価方法 Evaluation Criteria
*成績は下記該当項目を基に決定されます。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
| 講師用内規準拠 Method of Assessment | Weights |
|---|---|
| コールドコール Cold Call | 0 % |
| 授業内での挙手発言 Class Contribution | 60 % |
| クラス貢献度合計 Class Contribution Total | 60 % |
| 予習レポート Preparation Report | 0 % |
| 小テスト Quizzes / Tests | 0 % |
| シミュレーション成績 Simulation | 0 % |
| ケース試験 Case Exam | 40 % |
| 最終レポート Final Report | 0 % |
| 期末試験 Final Exam | 0 % |
| 参加者による相互評価 Peer Assessment | 0 % |
| 合計 Total | 100 % |
評価の留意事項 Notes on Evaluation Criteria
Preparation before class and active participation in both small group discussion and open class discussion are expected.教科書 Textbook
- Nil「Nil」Nil（Nil）
参考文献・資料 Additional Readings and Resource
Additional readings and videos will be distributed in class.
授業調査に対するコメント Comment on Course Evaluation
Two out of the assigned cases have been replaced with more practical perspectives.
担当教員のプロフィール About the Instructor
Dr. Law is an Associate Professor in the area of management at NUCB Business School. He gained his PhD from City University of Hong Kong. His primary research interests include knowledge management and human resource management. His work has appeared in renowned international journals such as European Management Journal, Human Resource Management Review, and Journal of Knowledge Management. Two of his research work won best-paper and research awards in 2013 and 2016 respectively. At his current university, Dr. Law received Teaching Awards for the academic years 2020/21 (Outstanding), 2021/22, and 2022/23 as well as Research Award for the academic year 2020/21.
（実務経験 Work experience）
Prior to joining NUCB, Dr Law worked at the Open University of Hong Kong, where he started his academic career and rose quickly from Assistant Lecturer to Lecturer to Assistant Professor during his nine years of tenure. He has extensive experiences in delivering business management courses at both the undergraduate and postgraduate levels as well as supervising research and dissertations.
Refereed Articles
- (2023) What Is Next? The Longer-Term Managerial Challenges following COVID-19. Sustainability 15(18):
- (2023) The effect of short-term performance fluctuations on long-term performance: evidence from the English Premier League. Team Performance Management 29(1/2): 1352-7592
- (2022) Application of learning organization 2.0: a case study of Ricoh Ena Forest Japan. The Learning Organization
- (2021) Online or Offline? Coaching Media as Mediator of the Relationship between Coaching Style and Employee Work-related Outcomes. Australian Journal of Management
- (2020) Sustainable HRM: An extension of the paradox perspective. Human Resource Management Review
Refereed Proceedings
- (2017). Knowledge appropriation, justice climate and performance management - A theoretical framework. Proceedings of the British Academy of Management 2017 Conference .British Academy of Management 2017 Conference. 1. 3. University of Warwick
- (2016). Tacit knowledge management of firefighters: An exploratory study on the fire service department in Hong Kong. Proceedings of the 8th International Conference on Innovation and Knowledge Management in Asia Pacific .The 8th International Conference on Innovation and Knowledge Management in Asia Pacific. 1. 3. Ariston Hotel, Kobe
- (2016). Exploring employees' communication behaviors in knowledge sharing: A hierarchal perspective. Proceedings of the 81st Annual Conference of the Association for Business Communication .The 81st Annual Conference of the Association for Business Communication. 1. 3. Albuquerque, New Mexico