シラバス Syllabus

授業名 Introduction to BBA 2(Operations Management)
Course Title Introduction to BBA 2(Operations Management)
担当教員 Instructor Name Sandy Wong
科目ナンバリングコード Course Numbering Code
授業形態 Class Type 講義 Regular course
授業形式 Class Format On Campus
単位 Credits 2
言語 Language EN
科目区分 Course Category 専門教育科目200系 / Specialized Subject 200
学位 Degree BSc
開講情報 Terms / Location 2021 UG Nisshin Term3
コード Couse Code NUC314_N21B

授業の概要 Course Overview

Mission Statementとの関係性 / Connection to our Mission Statement

The course emphasizes the importance on developing students' talents and to create applicable knowledge that advances business and society. It strives to educate our students to become innovative and ethical leaders for our globalized society.

授業の目的(意義) / Importance of this course

The course provides an introduction to operations management (OM) and the associated tools and techniques that support the design, planning, operation and improvement of systems or processes. Students will be able to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, lean and six sigma, inventory management, etc.

学修到達目標 / Achievement Goal


By studying this course, students are expected to be able to:

- Identify the key concepts of OM in both manufacturing and service organizations.
- Explain the strategic roles of OM.
- Analyze the operational issues and business performance.
- Apply the OM knowledge and problem-solving tools to resolve the operational issues.

本授業の該当ラーニングゴール Learning Goals

*本学の教育ミッションを具現化する形で設定されています。

LG1 Critical Thinking
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
LG5 Business Perspectives (BSc)
LG6 Managerial Perspectives (BBA)
LG7 International Perspectives (BA)

受講後得られる具体的スキルや知識 Learning Outcomes


On successful completion of the course, students will be able to:

- Use the integrated operations management frameworks to identify the key concepts of OM.
- Employ the process thinking approach to explain the strategic roles of OM.
- Use the key performance metrics to assess the operational performance.
- Adopt the value proposition and competitive priorities approaches to assess and resolve the operational issues.

SDGsとの関連性 Relevance to Sustainable Development Goals

Goal 4 質の高い教育をみんなに(Quality Education)

教育手法 Teaching Method

教育手法 Teaching Method % of Course Time
インプット型 Traditional 70 %
参加者中心型 Participant-Centered Learning ケースメソッド Case Method 30 %
フィールドメソッド Field Method 0 %
合計 Total 100 %

事前学修と事後学修の内容、レポート、課題に対するフィードバック方法 Pre- and Post-Course Learning, Report, Feedback methods

The course consists of lectures, discussion of cases, and in-class exercises. Lectures will focus on the introduction and explanation of key concepts and theories of business operations management. Contemporary business operations issues and real-life examples will be provided to enhance students’ knowledge and understanding of the spectrum of operations management. A variety of activities include small group discussions, case studies, in-class participation, quiz and examination. Constructive feedback will be given to students for their in-class activities and quiz as and when appropriate.

授業スケジュール Course Schedule

第1日(Day1)

Introduction to Operations Management
- Role of operations management
- Importance of operations management
- Planning activities associated with managing operations


第2日(Day2)

Product and Process Innovation
- Innovation projects and strategies
- Product and process design and development
- Tools and techniques


●使用するケース
Clorox and P&G: Glad Product Joint Venture

第3日(Day3)

Process Flow Analysis
- Process flow diagram
- Bottleneck process
- Process capacity improvement


第4日(Day4)

Lean and Six Sigma
- Lean operations
- Product quality control
- Six Sigma approaches


●使用するケース
Toyota Motors Co: Lean Manufacturing in Practice

第5日(Day5)

Service Delivery
- Managing customer expectations
- Service encounters
- Psychology of waiting
- Poka Yoke


第6日(Day6)

Inventory Management
- Types and roles of inventory
- Financial impact of inventory
- Inventory policy
- Inventory performance measurement


第7日(Day7)

Procurement and Production
- Supply management
- Insourcing / outsourcing
- Production planning

** The selected case studies are not finalized and may vary.

成績評価方法 Evaluation Criteria

*成績は下記該当項目を基に決定されます。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
講師用内規準拠 Method of Assessment Weights
コールドコール Cold Call 0 %
授業内での挙手発言 Class Contribution 30 %
クラス貢献度合計 Class Contribution Total 30 %
予習レポート Preparation Report 0 %
小テスト Quizzes / Tests 20 %
シミュレーション成績 Simulation 0 %
ケース試験 Case Exam 0 %
最終レポート Final Report 0 %
期末試験 Final Exam 50 %
参加者による相互評価 Peer Assessment 0 %
合計 Total 100 %

評価の留意事項 Notes on Evaluation Criteria

使用ケース一覧 List of Cases

    ケースは使用しません。

配布教材と教室における電子機器の利用マナーについて Guidelines for Classroom Technology and Proper Use of Course Materials

  1. ケースメソッド教育の中核は、積極的な参加と知識の共有です。この教育を支えるため参加者は授業中の電子機器(例:スマートフォン、ノートパソコン)の使用を制限するよう求められます。許可を得た場合でも、教室内では電子機器は、ケース討議に資する目的でのみ使用してください。授業中は、たとえケース討議に関連していても、検索エンジンや生成AIの使用は避けて下さい。
  2. 配布教材(ケースを含む)は指定された授業への参加以外の目的で利用しないで下さい。著者の権利、著作権、特定情報の機密性を保護するため、許可なく教材を個人や組織(生成AI を含む)に提供することはできません。このルールは、印刷物・電子教材のいずれにも適用されます。
  1. Active participation and shared learning is at the core of the case method learning.Participants are asked to limit their use of electronic devices (e.g., laptops, smartphones) during classroom sessions in support of this model. Even with permission granted, devices should only be used in the classroom in service to the case discussion. Online searches and generative AI tools, even if related to the case discussion, are discouraged while class is in session.
  2. Students are prohibited from using the course materials (including cases) distributed by the university for any purpose other than participation in the designated class.Students must not input, process or test course materials with any artificial intelligence (AI) tools, bots, software, or platforms without the author’s permission. These actions violate the terms of use for the course materials and may also constitute copyright infringement.

教科書 Textbook

  • 「The textbook is not necessary for this course. Relevant course materials will be provided as and when appropriate.」 ()

参考文献・資料 Additional Readings and Resource

A Case Study of Clorox and P&G: Glad Products Joint Venture
https://progressivegrocer.com/clorox-and-pg-plan-glad-products-joint-venture

A Case Study of Toyota Motor Co: Lean Manufacturing in Practice
https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.310.8012&rep=rep1&type=pdf

授業調査に対するコメント Comment on Course Evaluation

Not applicable: the course is newly offered.

担当教員のプロフィール About the Instructor 


Sandy Wong is a passionate and experienced educator. Sandy received her MBA and Master of Management degree in General Management from Macquarie University Graduate School of Management (MGSM), Australia. She also holds a Postgraduate Diploma in Research and Professional Studies in Education from University of Bristol, UK. Prior to joining NUCB, she had been teaching undergraduate business courses at City University of Hong Kong for over 16 years. Her teaching quality and passion were recognized with a number of teaching excellence and student mentoring awards during her tenure. Her last role with the university was the Programme Leader of the BBA in Business Operations Management programme.

Besides teaching, Sandy actively engaged in liaising and organizing activities with professional bodies and business enterprises to enhance students’ professional development and enrich their learning experiences. With her extensive industry network, she has lined up with senior business executives and leaders from various industries to facilitate the educational, social, and personal growth for students.

(実務経験 Work experience)


Sandy is also a seasoned business practitioner with extensive industry experience in business consulting, executive development, hospitality and services management, and supply chain management in the Asia Pacific region. Prior to her academic career, Sandy served in various senior management positions at leading multinational companies including Zurich Insurance Group, JD Edwards (merged and acquired by Oracle Corporation), and Hotel Information Systems.

Sandy provided project-management consultancy services to companies in financial services, public services, airlines, apparel, retail, hotels, etc. The service scopes include enterprise resource planning and organisational change solutions, helping clients implement new initiatives and improve business performance. Major clients include: Japan Airlines, Cathay Pacific Catering Services, Tommy Hilfiger, DKNY, Li & Fung, China Insurance Group, QP Group, HKSAR Correction Services Department, Merlin Gerlin, Hallmark Card, HK Land & Property, HK Housing & Society, Hotel Shilla Seoul, Crown Prince Hotel, Mandarin Oriental Hotel, Elizabeth Hotel Singapore, Island Shangri-La Hotel, Hotel Conrad, China World Beijing, etc.

Refereed Articles

  • (2026) A Study on the Collection and Utilization of Product and Service Development by SME. Development Engineering 45(1): 1343-7623






ページ上部へ戻る