シラバス Syllabus

授業名 Cross Cultural Management
Course Title Cross Cultural Management
担当教員 Instructor Name Anthony Townley
コード Couse Code GLP127_G24N
授業形態 Class Type 講義 Regular course
授業形式 Class Format On Campus
単位 Credits 2
言語 Language EN
科目区分 Course Category 応用科目200系 / Applied
学位 Degree MBA
開講情報 Terms / Location 2024 GSM Nagoya Spring

授業の概要　Course Overview

Misson Statementとの関係性 / Connection to our Mission Statement

This Cross Cultural Management course supports the School's mission to educate innovative and ethical leaders who are keen to develop cross cultural management competencies and communication skills in multicultural business contexts.

授業の目的（意義） / Importance of this course

The increasing international nature of today’s business landscape forces us to consider that the ENTIRE WORLD is our marketplace. Individual or organisational success is no longer dependent solely on business acumen, but rather what is MORE IMPORTANT than ever is our ability to understand, communicate and work with people in different countries and cultures as more companies rely on their global reach to stay competitive. Given this, it is an absolute necessity for the success of global leaders to build cross-cultural competencies to be able to manage in multiple and diverse business contexts.

This course is designed to provide participants with a practical and an experiential forum for developing cross-cultural competencies necessary for international managers. This course exposes participants to critical issues of managing diversity in the context of understanding international business.
The following are questions to consider:
• What is global leadership?
• What is the cornerstone of global leadership? Cross Cultural Management
• How do I develop a global mindset?
• What are the common challenges and pitfalls faced by global managers?
• What are the PRACTICAL skills necessary for managing or working globally?
• How can you adjust your DOMINANT CULTURAL style to INTERACT WELL across cultures?

到達目標 / Achievement Goal


 Students will be able to apply theoretical frameworks to analyze different cultural management issues and practices.
 Students will be able to understand how culture impacts organizations and organizational behavior.
 Students will be able to gain a deeper understanding of different business practices across cultures.
 Students will be able to learn how to effectively manage and work in culturally diverse organisations.
 Students will be able to negotiate in cross cultural business contexts.

本授業の該当ラーニングゴール　Learning Goals

*本学の教育ミッションを具現化する形で設定されています。

LG1 Critical Thinking
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
LG5 Executive Leadership (EMBA)
LG6 Innovative Leadership (MBA)
LG7 Global Perspective (GLP)

受講後得られる具体的スキルや知識　Learning Outcomes


 Develop cross cultural sensitivity.
 Understand different business management practices across cultures.
 Understand different cultural values and its impact on management practices, teamwork, negotiation, decision-making, and motivation.
 The ability to communicate cross-culturally.

SDGsとの関連性　Relevance to Sustainable Development Goals

Goal 4 質の高い教育をみんなに（Quality Education）

教育手法　Teaching Method

教育手法 Teaching Method % of Course Time
インプット型 Traditional 25 %
参加者中心型 Participant-Centered Learning ケースメソッド Case Method 75 %
フィールドメソッド Field Method 0 %
合計 Total 100 %

事前学修と事後学修の内容、レポート、課題に対するフィードバック方法　Pre- and Post-Course Learning, Report, Feedback methods

The coursework includes role-plays and self-evaluation as well as case studies. The course provides a comprehensive understanding of the issues involved in cross-cultural management, including the impact of culture at the level of the individual, the team and the organisation. You should be able to improve your own cross-cultural sensitivity and professional communication skills. Feedback on individual components will be given in summary form for all students. Group projects will also receive feedback.

授業スケジュール　Course Schedule

第1日（Day1）

 Introductions and Course Overview.
 Cultural Analysis Models.
 Cultural Differences in Management and Leadership Styles.
 Understanding Culture and Values: Implications to Organizations and Business.
 Managing Diversity and Inclusion.
 Working Across Different Countries, Languages, and Cultures

●使用するケース
Abhoy K Ojha and Arun Bansal. (2020). Coats Indonesia: Leadership Challenges in an Unfamiliar Culture. Indian Institute of Management Bangalore.

Michael Luca, Joshua Schwartzsteijn, and Gauri Subramani. (February 24, 2023). Managing Diversity and inclusion at Yelp (A).

Jochen Reb, Abhijeet Vadera and Cheah Sin Mei. (2020). Carlos Ghosn: The Rise and Fall of an Automobile Legend (A).

第2日（Day2）

 Dimensionalizing Different Cultures using the Hofstede Model.
 Cross Cultural Innovation and Adaptability.
 Cross Cultural Communication.
 Managing Conflict in Cross Cultural Business Contexts.

●使用するケース
Mark Chong. (2014). DBS: Transforming the Culture of an Asian Bank. Singapore Management University.

Chitra P. Reddin. (2017). Geosoft Inc: Leading Across Cultures.

Paul Beamish, Pooja Gupta, and Madhvi Sethi. (2019). McDonald’s in India: Not a Happy Meal.

第3日（Day3）

 Dealing with Stereotypes Arising from Differences in Culture.
 The Importance of Diversity when Hiring.
 Contract Negotiation Role Play Across Different Cultures.

●使用するケース
David. S. Lee. (2021). Diversity in a Global Context: Making the Right Hire to Lead Asia.

Anthony Townley. (2022). Agency: Massage Chairs In Vietnam.

第4日（Day4）



第5日（Day5）



第6日（Day6）



第7日（Day7）



成績評価方法　Evaluation Criteria

*成績は下記該当項目を基に決定されます。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
講師用内規準拠 Method of Assessment Weights
コールドコール Cold Call 15 %
授業内での挙手発言 Class Contribution 55 %
クラス貢献度合計 Class Contribution Total 70 %
予習レポート Preparation Report 0 %
小テスト Quizzes / Tests 0 %
シミュレーション成績 Simulation 0 %
ケース試験 Case Exam 0 %
最終レポート Final Report 10 %
期末試験 Final Exam 0 %
参加者による相互評価 Peer Assessment 20 %
合計 Total 100 %

評価の留意事項　Notes on Evaluation Criteria

Students will participate in a cross cultural negotiation activity (Peer Assessment) and submit a report based on that participation (Final Report).

使用ケース一覧　List of Cases

    ケースは使用しません。

教科書　Textbook

  • 配布資料

参考文献・資料　Additional Readings and Resource

Geert Hofstede. (2011). Dimensionalizing Cultures: The Hofstede Model in Context. Online Readings in Psychology and Culture, 2(1). https://doi.org/10.9707/2307-0919.1014

Karen MacMillan. (2023). A note on How to Hire Smarter and Improve Your Diversity Outcomes at the Same. Ivey Publishing. W34309.

Erin Meyer. (July-August 2017). Being the Boss in Brussels, Boston, and Beijing. Harvard Business Review.

May Munter. (1993). Cross-Cultural Communication for Managers. Business Horizons.

Tsedal Neeley. (2017). How to Successfully Work Across Countries, Languages, and Cultures. Harvard Business Review.

Frank E. A. Sander and Robert C. Bordone. (2005). Keep it out of Court: Resolving Differences In-House. Negotiation. Harvard Business Publishing.

授業調査に対するコメント　Comment on Course Evaluation

N/A


担当教員のプロフィール　About the Instructor　


Anthony Townley completed his Master (MA) and Doctoral (PhD) degrees in Applied Linguistics at Macquarie University (Sydney, Australia). Anthony previously completed a Bachelor of Laws (LLB) at Queensland University of Technology (Brisbane, Australia) and a Bachelor of Arts in Modern Asian Studies (BA) at Griffith University (Brisbane, Australia).

Anthony has accumulated 25 years of varied professional work experience, most recently as the Director of Academic Writing at at Koç University in Istanbul. He has also worked as a commercial lawyer in Sydney and as an English language instructor, in a variety of teaching and administrative roles in Australia, Turkey and Japan. His special teaching areas include: English for Specific Purposes (ESP), Academic Writing, Legal Writing and English as a Foreign Language (EFL) and he is currently undertaking sociolinguistic research of legal/business discourse practices in Japan.

（実務経験 Work experience）


Professor, Nagoya University of Commerce and Business (2018 - present).

Director of Academic Writing Program, Koç University, Istanbul (2015 – 2017)

Academic Writing & Legal Writing Instructor, Koç University, Istanbul (2009 – 2017).

Academic Writing Consultant, Open Society Foundation, New York (2008 - 2017).

In-House Commercial Lawyer, TeleResources Engineering, Sydney (2006 – 2008).

EFL Language Instructor, Morioka English Academy, Iwate Japan (2002 – 2004).

Commercial Lawyer, Corrs, Chambers, Westgarth, Sydney (2000 – 2002).










Refereed Articles

  • (2024) A scaffolded speaking and writing ELP course for commercial lawyers: an action research case study from an undergraduate law school in Istanbul. Journal of English for Academic Purposes
  • (2023) International Merger and Acquisition: A Site of Interdisciplinary and Intertextual Discourse Activity. Business and Professional Communication Quarterly 2329-4906
  • (2022) The Use of a Multi-Perspectival Research Model for a Discourse Study of M&A Commercial Law Practice. Journal of Applied Linguistics and Language Research 9(1): 2376-760X
  • (2022) The use of discourse expertise to control the provision of legal services and establish discursive hegemony in commercial law practice: a case study from Europe. International Journal of Legal Discourse 2364-883X
  • (2021) The Use of Discourse Maps to Teach Contract Negotiation Communicative Practices. Business and Professional Communication Quarterly 84(1): 2329-4906

Refereed Proceedings

  • (2024). A scaffolded speaking and writing ELP course for commercial lawyers: An action research case study from an undergraduate law school in Istanbul. International Association of Applied Linguistics .21st AILA World Congress 2024. 1. 2. Kuala Lumpur
  • (2019). It Doesn’t Always Pay to be Polite in Business: the Discourse Realities of Facework and Im/politeness Discourse Strategies in Contract Negotiation using Email Communication. Proceedings of the Third JALT Business Communication SIG Conference .It doesn’t always pay to be polite in business: the discourse realities of facework and im/politeness discourse strategies in contract negotiation using email communication. 1. 2. Toyo University, Tokyo






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