シラバス Syllabus

授業名 Developing a Leading Edge Operations Management
Course Title Developing a Leading Edge Operations Management
担当教員 Instructor Name Louie Wong
コード Couse Code CLD202_G22V
授業形態 Class Type 講義 Regular course
授業形式 Class Format Live Virtual
単位 Credits 2
言語 Language EN
科目区分 Course Category 発展科目300系 / Advanced & Specialized
学位 Degree Exed
開講情報 Terms / Location 2022 GSM ONLINE Fall

授業の概要 Course Overview

This course aligns with NUCB's mission to educate participants to be innovative and ethical leaders with "Frontier Spirits" by facilitating them to master the core concepts of operations management and gain insights from industry practices in regional and global business contexts.
Operations Management (OM) covers the design, management, and improvement of business processes to produce and deliver products/services. OM is critical to the success of any organizations. To create value and better serve customers, managers need to make good OM decisions in areas such as strategy, forecast, product/service design, process flow, inventory, etc. The course has incorporated relevant case studies of various real-world organizations to allow students to explore, evaluate and gain insights from various OM practices in different industry.
Upon completion of the course, participants will have the ability to explain and apply the key concepts of operations management in analyzing, evaluating and designing various business operations.

本授業の該当ラーニングゴール Learning Goals


LG1 Critical Thinking
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication

受講後得られる具体的スキルや知識 Learning Outcomes

Upon successful completion of the course, participants should be able to
1. Discuss the fundamental operations management concepts and tools
2. Identify and discuss the key operations management challenges
3. Analyze strategies and tactics for improving operations
4. Critically evaluate and optimize business operations

SDGsとの関連性 Relevance to Sustainable Development Goals

Goal 4 質の高い教育をみんなに(Quality Education)

教育手法 Teaching Method

教育手法 Teaching Method % of Course Time
インプット型 Traditional 10 %
参加者中心型 Participant-Centered Learning ケースメソッド Case Method 90 %
フィールドメソッド Field Method 0 %
合計 Total 100 %

学習方法、レポート、課題に対するフィードバック方法 Course Approach, Report, Feedback methods

○ Course Approach
Readings (cases or discussion material) are provided beforehand and assigned for each class. Participants are required to prepare for at least three hours per case study in this course. The emphasis will be on student responsibility for learning through active application of course content in case studies, exercises, etc. and through active participation in class discussions. Active participation and preparation for class are the requirements for this course.

○ Report
There are 2 case preparation report assignments and a final report. Additional information for each assignment, such as format and deadlines will be shared on the “Google Classroom”.

○ Feedback methods
Evaluation and feedback on assignments will be provided by the instructor via “Google Classroom” or consultation meetings.

授業スケジュール Course Schedule


Theme: Introduction to Operations Management

Session 1
• Operations Strategy at Galanz (HBP)
Session 2
• Yamato Transport Co. Ltd.: TA-Q-BIN (HBP)
[Note: Cases to be used are not finalized and might vary.]


Theme: Operations Process and Performance

Session 3
• Sam’s Pizzeria: Managing Peak Demand (HBP)
Session 4
• Sorel Life Insurance Company: Improving Underwriting Performance (HBP)
[Note: Cases to be used are not finalized and might vary.]


Theme: Customer Experience and Engagement

Session 5
• Din Tai Fung: The Art of the Dumpling (HBP)
Session 6
• Trouble at Tessei (HBP)
[Note: Cases to be used are not finalized and might vary.]


Theme: Lean Operations and Digitalization

Session 7
• Implementing LEAN Operations at Caesars Casinos(HBP)
Session 8
• Adidas: How To Keep Running Fast in a Post-COVID-19 World?(HBP)
[Note: Cases to be used are not finalized and might vary.]




成績評価方法 Evaluation Criteria

講師用内規準拠 Method of Assessment Weights
コールドコール Cold Call 0 %
授業内での挙手発言 Class Contribution 50 %
クラス貢献度合計 Class Contribution Total 50 %
予習レポート Preparation Report 20 %
小テスト Quizzes / Tests 0 %
シミュレーション成績 Simulation 0 %
ケース試験 Case Exam 0 %
最終レポート Final Report 30 %
期末試験 Final Exam 0 %
参加者による相互評価 Peer Assessment 0 %
合計 Total 100 %

評価の留意事項 Notes on Evaluation Criteria

- Active participation is required and expected.
- Further information about the preparation reports and final report will be given on “Google Classroom” portal.
- All reports must be submitted as per given deadlines.
- Plagiarism or academic dishonesty in any form will lead to disciplinary action with penalties.

使用ケース一覧 List of Cases


教科書 Textbook

  • 配布資料

参考文献・資料 Additional Readings and Resource

- Additional reading materials will be provided as and when appropriate.

授業調査に対するコメント Comment on Course Evaluation


担当教員のプロフィール About the Instructor 

Louie Wong is a Professor at NUCB Business School, Graduate School of Management. He is an active researcher and educator with extensive teaching, research, and industry experience. Louie received his Ph.D. degree in Information Systems from City University of Hong Kong. He also holds an MBA degree, a Bachelor and a Master of Science degrees in Computer Science. Before joining NUCB Business School, Louie was a Visiting Fellow at City University of Hong Kong. In the last 15 years, Louie has designed and taught various undergraduate and graduate business courses in Hong Kong and Japan.

Louie's research interests include management information systems, digital transformation, blockchain, social media, knowledge management, supply chain management, information security, and action research. He currently serves as an Associate Editor for Information Systems Journal. His research has been published in prominent international peer-reviewed journals and proceedings of conferences.

(実務経験 Work experience)

Besides, Louie is also a seasoned business executive with decades of industry experience in the Asia Pacific region. Prior to his academic career, Louie served in various senior management positions at leading multinational companies such as Digital Equipment Corporation (DEC), Compaq, Check Point Technologies, and Citrix. His last industry position was the Chief Marketing Officer of a listed company in the new media industry.

Refereed Articles

  • (2023) Instant messaging, interruptions, stress and work performance. Information Technology & People 0959-3845
  • (2023) The art of digital transformation as crafted by a chief digital officer. International Journal of Information Management 69(102617): 0268-4012
  • (2022) Information Systems as a Nexus of IT Systems: A New View of Information Systems Practice. Journal of Information Technology 37(4): 0268-3962
  • (2022) Working around inadequate information systems in the workplace: An empirical study in Romania. International Journal of Information Management 64(102471): 0268-4012
  • (2021) The coordination of workarounds: Insights from responses to misfits between local realities and a mandated global enterprise system. Information & Management 58(103530): 0378-7206

Refereed Proceedings

  • (2023). Spearheading Digital Transformation: The Role of the Chief Digital Officer. PACIS 2023 Proceedings .Pacific Asia Conference on Information Systems (PACIS) 2023. 1. 3. Nanchang, China
  • (2023). Developing Guanxi Through Social Media: User Archetypes and Influencing Factors. ECIS 2023 Research-in-Progress Papers .The 31st European Conference on Information Systems (ECIS), Kristiansand, Norway. 1. 3. Kristiansand, Norway
  • (2023). The Impact of Social Media on Digital Guanxi Development in the Chinese Workplace. Proceedings of the 56th Hawaii International Conference on System Sciences .The Impact of Social Media on Digital Guanxi Development in the Chinese Workplace. 1. 3. Maui, Hawaii, USA
  • (2020). Beneficial Non-Compliance with Inadequate Information Systems. International Conference on Information Systems (ICIS) 2020 Proceedings .International Conference on Information Systems (ICIS) 2020. 1. 3. India
  • (2019). Adopted Globally but Unusable Locally: What Workarounds Reveal about Adoption, Resistance, Compliance and Non-Compliance. Proceedings of the 27th European Conference on Information Systems (ECIS) .27th European Conference on Information Systems (ECIS 2019). 1. 3. Stockholm, Sweden