| 授業名 | Managing Knowledge in Organizations |
|---|---|
| Course Title | Managing Knowledge in Organizations |
| 担当教員 Instructor Name | Kuok Kei Law |
| コード Couse Code | CLD102_G25N |
| 授業形態 Class Type | 講義 Regular course |
| 授業形式 Class Format | On Campus |
| 単位 Credits | 2 |
| 言語 Language | EN |
| 科目区分 Course Category | 発展科目300系 / Advanced & Specialized |
| 学位 Degree | Exed |
| 開講情報 Terms / Location | 2025 GSM Nagoya Spring |
授業の概要 Course Overview
Misson Statementとの関係性 / Connection to our Mission Statement
This course aims to provide participants with a critical understanding of contemporary knowledge- and innovation-driven enterprises, fostering a "frontier spirit" that empowers them to proactively enhance both the knowledge foundation and innovation capacity of businesses and society as a whole.
授業の目的（意義） / Importance of this course
Participation in this course will spark participants' interest and sharpen their focus on managing knowledge within organizational contexts. Participants will explore the strengths and limitations of knowledge management (KM) initiatives, evaluate the advantages and drawbacks of various KM approaches and tools, and delve into strategies for knowledge retention and protection. The course emphasizes how organizations can safeguard and leverage their critical knowledge assets to sustain long-term value.
到達目標 / Achievement Goal
By enrolling in this course, participants will gain the ability to:
1. Identify and explain the core components of effective KM programs.
2. Critically assess the role of information technology (IT) in KM.
3. Develop strategies for retaining and protecting organizational knowledge.
1. Identify and explain the core components of effective KM programs.
2. Critically assess the role of information technology (IT) in KM.
3. Develop strategies for retaining and protecting organizational knowledge.
本授業の該当ラーニングゴール Learning Goals
*本学の教育ミッションを具現化する形で設定されています。
LG1 Critical Thinking
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
受講後得られる具体的スキルや知識 Learning Outcomes
1. Design of knowledge management systems - an integration of IT and human aspects.
2. Motivators and obstacles of knowledge sharing.
3. Knowledge protection regimes.
2. Motivators and obstacles of knowledge sharing.
3. Knowledge protection regimes.
SDGsとの関連性 Relevance to Sustainable Development Goals
Goal 9 産業と技術革新の基盤をつくろう（Industry, Innovation and Infrastructure）
教育手法 Teaching Method
| 教育手法 Teaching Method | % of Course Time | |
|---|---|---|
| インプット型 Traditional | 10 % | |
| 参加者中心型 Participant-Centered Learning | ケースメソッド Case Method | 90 % |
| フィールドメソッド Field Method | 0 % | 合計 Total | 100 % |
事前学修と事後学修の内容、レポート、課題に対するフィードバック方法 Pre- and Post-Course Learning, Report, Feedback methods
Participants are advised to allocate a minimum of 3 hours for preparation per case.
A laptop computer is necessary for the electronic distribution of handouts during class sessions. Participants must attend the final class (Day 4) to participate in a case exam.
Case exam
Exam questions: Questions will be posted on Google Classroom on the day of exam.
Due: The exam will last for 3 hours.
Submission method: Please submit to Google Classroom.
Feedback: Marked assessment rubrics will be returned to participants.
A laptop computer is necessary for the electronic distribution of handouts during class sessions. Participants must attend the final class (Day 4) to participate in a case exam.
Case exam
Exam questions: Questions will be posted on Google Classroom on the day of exam.
Due: The exam will last for 3 hours.
Submission method: Please submit to Google Classroom.
Feedback: Marked assessment rubrics will be returned to participants.
授業スケジュール Course Schedule
第1日（Day1）
Small group discussion and class discussionTheme: Managing knowledge: Strategies, challenges, and trade-offs
●使用するケース
Coinmen Consultants LLP: Adopting a Technology-Based Learning Culture (Content ID: W17116 / Publisher: IVEY)Knowledge Management at Siemens Spain (Content ID: IES135 / Publisher: IESE)
第2日（Day2）
Small group discussion and class discussionTheme: Tools for managing knowledge: Adoption, use, and impact
●使用するケース
We Gave Them a Tool, but Hardly Anyone's Using It! Untangling the Knowledge Management Dilemma at TPA (Content ID: HEC037 / Publisher: IJCSM)Knowledge Sharing at REMA 1000 (A) (Content ID: 9-118-007 / Publisher: HBS)
Knowledge Sharing at REMA 1000 (B) (Content ID: 9-118-072 / Publisher: HBS)
第3日（Day3）
Small group discussion and class discussionTheme: Retaining and proctecting organizational knowledge
●使用するケース
Transferring Knowledge Between Projects at NASA JPL (A) (Content ID: 9-917-404 / Publisher: HBS)Transferring Knowledge Between Projects at NASA JPL (B) (Content ID: 9-917-405 / Publisher: HBS)
The LEGO Group: Publish or Protect? (Content ID: 9-613-079 / Publisher: HBS)
第4日（Day4）
Case exam●使用するケース
Xerox: Building, Sustaining and Monetizing Knowledge Management (Content ID: INS754 / Publisher: INSEAD)成績評価方法 Evaluation Criteria
*成績は下記該当項目を基に決定されます。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
| 講師用内規準拠 Method of Assessment | Weights |
|---|---|
| コールドコール Cold Call | 0 % |
| 授業内での挙手発言 Class Contribution | 70 % |
| クラス貢献度合計 Class Contribution Total | 70 % |
| 予習レポート Preparation Report | 0 % |
| 小テスト Quizzes / Tests | 0 % |
| シミュレーション成績 Simulation | 0 % |
| ケース試験 Case Exam | 0 % |
| 最終レポート Final Report | 0 % |
| 期末試験 Final Exam | 30 % |
| 参加者による相互評価 Peer Assessment | 0 % |
| 合計 Total | 100 % |
評価の留意事項 Notes on Evaluation Criteria
Preparation before class and active participation in both small group discussion and open class discussion are expected.教科書 Textbook
- 配布資料
参考文献・資料 Additional Readings and Resource
Additional readings and videos will be distributed in class.
授業調査に対するコメント Comment on Course Evaluation
Class discussion will follow a more structured and theoretically based manner as suggested by previous participants.
担当教員のプロフィール About the Instructor
Kuok Kei (Eddie) Law is a Professor of Management at NUCB Business School. He earned his PhD from City University of Hong Kong. His primary research interests focus on knowledge management and human resource management. His work has been published in leading international journals, including European Management Journal, Human Resource Management Review, Journal of Knowledge Management, and Work, Employment & Society. Eddie’s research received Best Paper and Research Awards in 2013 and 2016, respectively. At NUCB, he has been honored with Teaching Awards for four consecutive academic years (2020/21–2023/24) and a Research Award for the 2020/21 and 2024/25 academic years.
（実務経験 Work experience）
Prior to joining NUCB, Eddie worked at the Open University of Hong Kong, where he began his academic career and progressed rapidly from Assistant Lecturer to Lecturer, and eventually to Assistant Professor over his nine-year tenure. He has extensive experience teaching business management courses at both undergraduate and postgraduate levels, as well as supervising research projects and dissertations.
Refereed Articles
- (2024) ‘I am a Scaffolder’: Constructing Safety Knowledge and Machismo in ‘Dirty Work’. Work, Employment and Society
- (2024) Integrating the adapted UTAUT model with moral obligation, trust and perceived risk to predict ChatGPT adoption for assessment support: A survey with students. Computers and Education: Artificial Intelligence 6 2666-920X
- (2023) What Is Next? The Longer-Term Managerial Challenges following COVID-19. Sustainability 15(18):
- (2023) The effect of short-term performance fluctuations on long-term performance: evidence from the English Premier League. Team Performance Management 29(1/2): 1352-7592
- (2022) Application of learning organization 2.0: a case study of Ricoh Ena Forest Japan. The Learning Organization
Refereed Proceedings
- (2017). Knowledge appropriation, justice climate and performance management - A theoretical framework. Proceedings of the British Academy of Management 2017 Conference .British Academy of Management 2017 Conference. 1. 3. University of Warwick
- (2016). Tacit knowledge management of firefighters: An exploratory study on the fire service department in Hong Kong. Proceedings of the 8th International Conference on Innovation and Knowledge Management in Asia Pacific .The 8th International Conference on Innovation and Knowledge Management in Asia Pacific. 1. 3. Ariston Hotel, Kobe
- (2016). Exploring employees' communication behaviors in knowledge sharing: A hierarchal perspective. Proceedings of the 81st Annual Conference of the Association for Business Communication .The 81st Annual Conference of the Association for Business Communication. 1. 3. Albuquerque, New Mexico