| 授業名 | Managing Knowledge in Organizations |
|---|---|
| Course Title | Managing Knowledge in Organizations |
| 担当教員 Instructor Name | Kuok Kei Law |
| コード Couse Code | CLD102_G22V |
| 授業形態 Class Type | 講義 Regular course |
| 授業形式 Class Format | Live Virtual |
| 単位 Credits | 2 |
| 言語 Language | EN |
| 科目区分 Course Category | 発展科目300系 / Advanced & Specialized |
| 学位 Degree | Exed |
| 開講情報 Terms / Location | 2022 GSM ONLINE Spring |
授業の概要 Course Overview
Misson Statementとの関係性 / Connection to our Mission Statement
This course aims to equip participants with critical understanding of the modern knowledge- and innovation-based businesses so that they possess a "frontier spirit" to take initiatives to enhance the knowledge base as well as the innovation capability of businesses and society at large.
授業の目的（意義） / Importance of this course
By taking part in this course, participants will be aroused of their interests and attention on knowledge management (KM) programs implemented in business organizations. In the first two days, participants will explore the issues of knowledge acquisition and creation and its subsequent internal dissemination. Participants will also be asked to (re-)consider the role of information technology (IT) in KM – is it a useful tool or an unjustified obsession? In the last two days, participants will go through the topics of knowledge retention and protection – how organizations can protect and capture the values of their valuable knowledge in the long run?
到達目標 / Achievement Goal
By taking part in this course, participants will be able to:
1. Describe and explain the essential components of successful KM programs.
2. Critically evaluate the role of IT in KM.
3. Suggest ways to achieve a balance between sharing and protecting knowledge.
1. Describe and explain the essential components of successful KM programs.
2. Critically evaluate the role of IT in KM.
3. Suggest ways to achieve a balance between sharing and protecting knowledge.
本授業の該当ラーニングゴール Learning Goals
*本学の教育ミッションを具現化する形で設定されています。
LG1 Critical Thinking
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
LG2 Diversity Awareness
LG3 Ethical Decision Making
LG4 Effective Communication
受講後得られる具体的スキルや知識 Learning Outcomes
1. Design of knowledge management systems - an integration of IT and human aspects.
2. Motivators and obstacles of knowledge sharing.
3. Knowledge appropriation regimes.
2. Motivators and obstacles of knowledge sharing.
3. Knowledge appropriation regimes.
SDGsとの関連性 Relevance to Sustainable Development Goals
Goal 9 産業と技術革新の基盤をつくろう（Industry, Innovation and Infrastructure）
教育手法 Teaching Method
| 教育手法 Teaching Method | % of Course Time | |
|---|---|---|
| インプット型 Traditional | 10 % | |
| 参加者中心型 Participant-Centered Learning | ケースメソッド Case Method | 90 % |
| フィールドメソッド Field Method | 0 % | 合計 Total | 100 % |
事前学修と事後学修の内容、レポート、課題に対するフィードバック方法 Pre- and Post-Course Learning, Report, Feedback methods
Course prerequisites
Participants should allow at least 3 hours of preparation time per case.
A laptop computer is required for electronic distribution of handouts on the day of the class.
Preparation report
Cases: (1) BT Group: Managing Global Open Innovation & (2) Creating and Spreading New Knowledge at Hewlett-Packard & (3) Knowledge Sharing at REMA 1000
Assignment outline: Compare and contrast (i) the meaning of "knowledge" as identified or perceived in the three cases/organizations and (ii) their management approaches adopted to manage knowledge.
Due: Before the class begins on Day 1.
Submission method: Please submit to Google Classroom (no more than 1,000 words).
Feedback: The different meanings of knowledge and managerial approaches will be discussed in class.
Case exam
Exam questions: Questions will be posted on Google Classroom on the day of exam.
Due: The exam will last for 3 hours.
Submission method: Please submit to Google Classroom.
Feedback: Marked assessment rubrics will be returned to participants.
Participants should allow at least 3 hours of preparation time per case.
A laptop computer is required for electronic distribution of handouts on the day of the class.
Preparation report
Cases: (1) BT Group: Managing Global Open Innovation & (2) Creating and Spreading New Knowledge at Hewlett-Packard & (3) Knowledge Sharing at REMA 1000
Assignment outline: Compare and contrast (i) the meaning of "knowledge" as identified or perceived in the three cases/organizations and (ii) their management approaches adopted to manage knowledge.
Due: Before the class begins on Day 1.
Submission method: Please submit to Google Classroom (no more than 1,000 words).
Feedback: The different meanings of knowledge and managerial approaches will be discussed in class.
Case exam
Exam questions: Questions will be posted on Google Classroom on the day of exam.
Due: The exam will last for 3 hours.
Submission method: Please submit to Google Classroom.
Feedback: Marked assessment rubrics will be returned to participants.
授業スケジュール Course Schedule
第1日（Day1）
Small group discussion and class discussion.Theme: Knowledge acquisition and creation and its dissemination.
●使用するケース
BT Group: Managing Global Open Innovation (Publisher: INSEAD)Creating and Spreading New Knowledge at Hewlett-Packard (Publisher: INSEAD)
第2日（Day2）
Small group discussion and class discussion.Theme: Knowledge acquisition and creation and its dissemination.
●使用するケース
Knowledge Sharing at REMA 1000 (Publisher: HBS)第3日（Day3）
Small group discussion and class discussion.Theme: Knowledge retention and protection.
●使用するケース
Transferring Knowledge Between Projects at NASA JPL (Publisher: HBS)The LEGO Group: Publish or Protect? (Publisher: HBS)
第4日（Day4）
Case exam.●使用するケース
Xerox: Building, Sustaining and Monetizing Knowledge Management (Publisher: INSEAD)成績評価方法 Evaluation Criteria
*成績は下記該当項目を基に決定されます。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
*クラス貢献度合計はコールドコールと授業内での挙手発言の合算値です。
| 講師用内規準拠 Method of Assessment | Weights |
|---|---|
| コールドコール Cold Call | 0 % |
| 授業内での挙手発言 Class Contribution | 50 % |
| クラス貢献度合計 Class Contribution Total | 50 % |
| 予習レポート Preparation Report | 10 % |
| 小テスト Quizzes / Tests | 0 % |
| シミュレーション成績 Simulation | 0 % |
| ケース試験 Case Exam | 40 % |
| 最終レポート Final Report | 0 % |
| 期末試験 Final Exam | 0 % |
| 参加者による相互評価 Peer Assessment | 0 % |
| 合計 Total | 100 % |
評価の留意事項 Notes on Evaluation Criteria
Preparation before class and active participation in both small group discussion and open class discussion are expected. The preparation report and the case exam will be graded by the comprehensiveness and depth of the content. The final course grading will follow a forced distributed curve when the number of participations is larger than 10.教科書 Textbook
- 配布資料
参考文献・資料 Additional Readings and Resource
Additional readings and videos will be distributed and shown in class.
授業調査に対するコメント Comment on Course Evaluation
Class discussion will follow a more structured and theoretically based manner as suggested by previous participants.
担当教員のプロフィール About the Instructor
Dr. Law is an Associate Professor in the area of management at NUCB Business School. He gained his PhD from City University of Hong Kong. His primary research interests include knowledge management and human resource management. His work has appeared in renowned international journals such as European Management Journal, Human Resource Management Review, and Journal of Knowledge Management. Two of his research work won best-paper and research awards in 2013 and 2016 respectively. At his current university, Dr. Law received Teaching Awards for the academic years 2020/21 (Outstanding), 2021/22, and 2022/23 as well as Research Award for the academic year 2020/21.
（実務経験 Work experience）
Prior to joining NUCB, Dr Law worked at the Open University of Hong Kong, where he started his academic career and rose quickly from Assistant Lecturer to Lecturer to Assistant Professor during his nine years of tenure. He has extensive experiences in delivering business management courses at both the undergraduate and postgraduate levels as well as supervising research and dissertations.
Refereed Articles
- (2024) ‘I am a Scaffolder’: Constructing Safety Knowledge and Machismo in ‘Dirty Work’. Work, Employment and Society
- (2024) Integrating the adapted UTAUT model with moral obligation, trust and perceived risk to predict ChatGPT adoption for assessment support: A survey with students. Computers and Education: Artificial Intelligence 6 2666-920X
- (2023) What Is Next? The Longer-Term Managerial Challenges following COVID-19. Sustainability 15(18):
- (2023) The effect of short-term performance fluctuations on long-term performance: evidence from the English Premier League. Team Performance Management 29(1/2): 1352-7592
- (2022) Application of learning organization 2.0: a case study of Ricoh Ena Forest Japan. The Learning Organization
Refereed Proceedings
- (2017). Knowledge appropriation, justice climate and performance management - A theoretical framework. Proceedings of the British Academy of Management 2017 Conference .British Academy of Management 2017 Conference. 1. 3. University of Warwick
- (2016). Tacit knowledge management of firefighters: An exploratory study on the fire service department in Hong Kong. Proceedings of the 8th International Conference on Innovation and Knowledge Management in Asia Pacific .The 8th International Conference on Innovation and Knowledge Management in Asia Pacific. 1. 3. Ariston Hotel, Kobe
- (2016). Exploring employees' communication behaviors in knowledge sharing: A hierarchal perspective. Proceedings of the 81st Annual Conference of the Association for Business Communication .The 81st Annual Conference of the Association for Business Communication. 1. 3. Albuquerque, New Mexico